Providing a Proven, Pragmatic, Performance-Oriented Approach
“Wealth Creation” occurs
when the potential of the
market opportunity is
realized for the
stakeholders…
…resulting in enterprise
valuations.
Failure to Align Strategy with the Business and Operational Model for all constituents.
As the famous quote says, “Hope is Not a Strategy.” Knowing precisely where the organization is headed, how it is going to get there, and more importantly having all employees from managers down to the front-line employees “rowing in the same direction” is a key success attribute of enterprises that create wealth.
More specifically, defining the major milestones and necessary accomplishments of the business plan
and financial model is critical such that all employees know the extent of the progress (or lack
thereof) and whether they should “row harder” or celebrate.
Numerous research studies, and our experience have proven that greater than 70% of
management initiatives fail to achieve their targets because of poor
process implementation including failure to achieve constituency
alignment at the board, management, employee, and partner
levels.
*Constituency Alignment is the agreement on the goals, activities, behaviors, culture and desired outcomes of the organization and
the process for achieving these outcomes.
Micromanagement
Every employee needs space to develop. Micromanagement hinders employee growth (and has a severe impact on morale) and is a major barrier to business process development, and creating scalability in the business.
Did you know that the average B2B services-based small business has one (1) manager for every six (6) employees?
The most successful organizations that maximize the market
opportunity and create exponential wealth have 1:10 or 1:15
employee-to-manager ratio.
Why?
Because they effectively
delegate responsibility (and require performance) of all employees
regardless of rank or level.
Micromanagement is a symptom of ineffective “Command and
Control” military style leaders who cannot trust people, are not
comfortable with process and systems, or both. An organization
is bound to fail when leaders or key executives ego’s become
more important than the success of the company.
It is a leadership requirement to foster a culture of responsibility and empowerment, and to ensure
that managers and supervisors create an environment conducive
for success.
Accountability
Accountability begins with goal setting at all levels of the organization, followed by an effective
measurement metric process. A culture based on accountability
flourishes with results and creates a collaborative dialogue which
will drive innovation and improvement. Communication
Rhythms and Transparency (regular and frequent) provide
updates on performance, progress, and results via:
• “Red, Yellow, Green” Progress Dashboards
• Benchmarked KPIs (Key Performance Indicators) against
targets
• Celebrating Wins and Milestones
• Analyzing Losses and Issues
Non-Performance Based Cultures & Environment
The vast majority of B2B organizations
compete on the strengths, capabilities, and merits of their people. In people-centric businesses that
depend on the performance of their people, it is only logical that the business will succeed when it
creates a performance-oriented culture.
A few keys to creating a perform culture include:
• Create an environment that fosters efficiency (i.e. eliminate distractions and time wasters)
and creativity (encourage innovation).
• Implement processes and methodologies that create collaboration and healthy conflict.
o Do people help each other? (i.e. do employees help and act like teammates)
o Does healthy competition exist?
• Does your company offer flexible scheduling? The difference between mediocrity and superior
results is often the difference between “Wanting” to come to work and “Having To” work.
• Do policy and procedures create bureaucracy and de-motivate employees?
• Most importantly, create communication rhythms (regular or informal meeting routines) such
that the people are heard.
Failure to Engage Outside Perspectives
Whether formally via a Governance, Advisory,
Customer, Partner, or Supplier Board/Panel or informally through primary market research,
competitive intelligence, or mystery shopping; obtaining and adopting outsider perspectives is
paramount to success in today’s complex and challenging business environment.
Environmental monitoring is a time-tested strategy; moreover, given today’s Internet paced world
being aware of all the business surroundings: macro, industry, competitive, and internal has taken
on new meaning as the speed of decision-making has become a requirement for effective leaders and
success.
Little or No Scalability of the Business Process or Cost Structures
“Scalability” is the capability to add more revenues and production in a “J Curve” effect (i.e. 1+1=3)
rather than a linear curve; i.e. 1+1 = 2.
Key Success Factor: Decreasing costs on a percentage basis as income rises, is a requirement to
create wealth.
There is a fundamental economic reason why small services
businesses average less than $200k of annual revenues per
employee, compared to mid-market enterprises approach
half a million in revenues per employee; and the reason is
largely attributable to scale. Creating scale requires
efficient business processes, effective systems and
playbooks, branding, positioning, and density inside a
geographic region or vertical(s) concentration.
The simplest measure of operational scale is Revenue-Per-Employee & Profits-Per-Employee
Compared to Industry Averages (other measures include: accounts per manager, manager-to-employee
ratio, time from new employee onboarding to maximum efficiency).
“No services business will succeed with Direct Sales (including founder’s contributions) is greater than 60% of the revenue. Alternative Distribution including Partnering is key.”
Poor Business Performance Blamed on “More Sales and More Revenue”
Inefficient go-to- market models, poor product/value propositions, ineffective business models, lack of scalability typically manifest themselves as a “Sales Problem.”
An organization’s first priority is to acquire customers and improve the way it serves its clients.
Second, is creating is an economically efficient business model and business process. If all of these
are not in alignment then of course the company needs more revenue.
Clearly: this economy will ensure that “all boats will not rise in high tide”! Therefore a consistent and predictable Revenue Generating Business Model must include the following attributes:
Getting Started >>For additional information, or a pragmatic assessment of your situation, please contact us at polus[at]polusgroup.com